Innovative Hand held M-POS with Payment Integration for hospitality.

Quick Summary (The Short Version)

We know privacy policies can be long, so here’s the key info in plain English:

Who we are: Mobile Pay Systems Limited Company, operating the Waitermate website.
What we collect: Things like your name, contact details, payment info, and technical data (IP address, browser, etc.).
Why we collect it: To provide our services, process payments, improve your experience, and (if you agree) send you marketing updates.
How long we keep it: Normally up to 24 months after your last activity, unless you ask us to delete it sooner.
Your rights: You can access, correct, delete, or restrict your data at any time. You can also object to marketing.
Where it’s stored: Securely within the UK/EEA.
Who we share it with: Only trusted providers (like payment processors) and only when necessary. We never sell your data.
Questions? Email us at DPO@swoopos.com

For all the legal detail, keep reading …

Full Privacy Policy

Mobile Pay Systems Limited Company (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use the Waitermate website (www.waitermate.co.uk) (“our Site”).
By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, you should stop using our Site immediately.

1. Information About Us

Company name: Mobile Pay Systems Ltd
Registered in England & Wales: Company No. 09710950
Registered address: 28 Cleveland Street, Wolverhampton, WV1 3HT, United Kingdom
VAT number: 242488105
Data Protection queries to: Data Protection Officer. Email: DPO@swoopos.com, Phone: +44 (0) 0121 368 8300 or write to use at our registered address above.

We are the “data controller” under the UK GDPR, which means we decide how your personal data is processed.

2. What Data We Collect

Depending on how you use our Site, we may collect:

Identity data: name, date of birth, gender.
Contact data: email address, phone number, address/postcode.
Financial data: payment card details (processed securely via our payment partners).
Technical data: IP address, browser type, operating system.
Usage data: how you use our Site, preferences, and interests.
Location data: where needed for offers or services.

3. How We Use Your Data

We will only use your personal data where the law allows. Common uses include:

Managing your Account and access to the Site.
Delivering and improving our products and services.
Processing payments.
Responding to your enquiries.
Sending you service updates or marketing (marketing only if you’ve opted in).
Conducting market research and analytics.
Helping merchants improve their services.

Legal bases for processing:

Performance of a contract (e.g. providing services you requested).
Your consent (e.g. for marketing emails).
Legitimate interests (e.g. improving our services).
Legal obligations (e.g. tax or regulatory requirements).

We never use your data for profiling or automated decision-making without your explicit consent.

4. Data Retention

We keep personal data only as long as necessary for the purposes outlined above:

Normally 24 months after your last activity.
You can request deletion of your account/data at any time.

5. Sharing Your Data

We may share your data with:

Group companies for operational purposes.
Service providers such as payment processors, IT support, analytics, and marketing platforms.
Authorities if required by law, court order, or regulatory obligation.

All third parties must respect the security of your personal data and process it in line with UK GDPR.
We do not sell your personal data.

6. Data Storage & Security

Your data is stored securely within the United Kingdom and the European Economic Area (EEA).
We apply appropriate technical and organisational measures to protect your information from unauthorised access, misuse, or loss.
Access to your data is limited to staff and partners who need it to perform their duties.

7. Your Rights

Under the UK GDPR, you have the following rights:

Access – request a copy of the data we hold about you.
Rectification – correct inaccurate or incomplete data.
Erasure – request deletion of your data (“right to be forgotten”).
Restriction – limit how we process your data.
Portability – request a copy of your data in a machine-readable format.
Objection – object to processing, particularly for marketing.
Withdraw consent – where processing is based on consent, you may withdraw it anytime.

To exercise your rights, contact us (see section 10).

8. Cookies

We use Cookies to improve your experience, keep you logged in, and help us understand how our Site is used.
Some Cookies are essential for our Site to function (“strictly necessary cookies”).
You can manage or block Cookies via your browser settings, though this may affect functionality.
For details, see our Cookie Policy.

9. Business Transfers

If our business is sold or transferred, your data may be transferred to the new owner, who will be bound by this Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or your data, contact us:

Email: DPO@swoopos.com
Phone: +44 (0) 0121 368 8300
Post: 28 Cleveland Street, Wolverhampton, WV1 3HT, United Kingdom

You can also lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will apply as soon as it is published. Please check regularly to stay informed.